Phillip R. Kennedy

Led strategic technology initiatives, delivering comprehensive roadmaps to the Board of Directors and Executive Leadership Team for a national safety products distribution company and a national SaaS startup in the automotive industry.

Achieved 2.5% gross profit savings by expertly renegotiating a critical communications contract.

Drove operational efficiency by implementing iterative methodologies for demand request evaluation, ranking, and prioritization.

Developed a robust IT metrics reporting solution in Smartsheet, providing clear visibility into helpdesk and project performance metrics.

Spearheaded the implementation of an OKR program using Microsoft Viva Goals, training initial management teams and planning a company-wide rollout for 140 employees.

Directed the modernization of a SaaS mobile and web application, collaborating with a development partner to integrate AI-enhanced search and marketing features.

Spearheaded the 8-month implementation and migration to a new Microsoft D365 F&O ERP system, transforming order processing from manual to automated and handling over 5,000 orders daily.

Managed parallel EDI implementation (True Commerce) with 25 trading partners, ensuring seamless integration during ERP go-live.

Directed the successful implementation of the Adexa supply chain planning and optimization solution.

Led the development of a custom WMS application integrated with D365, optimizing all warehouse operations using AWS and Azure technologies.

Engineered a rapid recovery from a ransomware attack within 2 months of joining, achieving full system restoration within 3 days without ransom payment.

Drove the creation of an advanced analytics solution leveraging MS Power Platform, Data Factory, Data Lake, and Zebra BI for enhanced data insights.

Directed the development and operation of a B2C CRM (MS D365), managing over 30 million consumer profiles and ensuring global compliance for multi-lingual omni-channel platforms.

Championed and established Agile, iterative ways of working across global IT and other departments, enhancing organizational agility and project delivery.

Standardized and led the development of a global new store setup application built on MS D365.

Successfully rescued a critical, failing manufacturing application project in Thailand by collaborating closely with the manufacturing team.

Directed the continuous development and operation of the B2B CRM/XRM (MS D365) system, supporting 880 users across master data, sales, marketing, and merchandising operations.

Orchestrated the global rollout of a B2B Retailer Portal across 26 instances in 45 countries, processing over 85% of wholesale revenue and delivering new features every 3 weeks via Azure cloud.

Provided critical support for the global ERP migration to Microsoft Dynamics AX 2012 R3, ensuring seamless transition and minimal disruption.

Pioneered the development and operation of the B2B retailer self-serve portal, initiated on Azure in 2010, enhancing retailer autonomy and efficiency.

Drove the sell-out data collection program, increasing participation from 0% to 80% in under 4 years, enabling a $63 million stock rebalancing program and compounding like-for-like sales growth.

Designed and implemented a co-op advertising processing solution, reducing credit approval time from 3-4 months to 3 days and optimizing co-op dollar utilization without increasing staff.

Managed and executed multiple ERP upgrades across the US and Canada for MS Dynamics GP, improving system performance and reliability.

Deployed a Microsoft CRM solution specifically for visual merchandising and sales, enhancing operational efficiency and sales support.

Directed the selection and implementation of WMS & TMS systems in the Americas, which were subsequently adopted as the global standard across the organization.